Genesys Cloud CX AI-GPE and GPR Certification : GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is one use case for using multiple action maps on a website?
Response:

A) Routing inbound emails
B) Managing IVR prompts
C) Supporting different user journeys and outcomes
D) Limiting workforce management access

2. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Journey Timeline
B) Predictive Trunk Groups
C) Visitor Engagement Language
D) Outcomes

3. Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

A) Uses agent ranks manually set by admins
B) Supports continuous learning from outcomes
C) Relies on AI to predict best outcome
D) Operates based solely on call duration

4. Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A) False
B) True

5. Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

A) Clickstream behavior
B) Agent chat transcripts
C) Number of calls transferred
D) Page views and dwell time

Solutions: