Genesys Cloud CX Workforce Management Certification : GCX-WFM

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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. What is the default value for Severe Adherence Threshold settings?
Response:

A) 7 minutes
B) 5 minutes
C) 6 minutes
D) 10 minutes

2. In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

A) Identifying recurring non-adherence trends
B) Modifying forecast data for future adherence planning
C) Directly adjusting future agent schedules
D) Analyzing adherence at specific times of day

3. When we set the Activity Equivalency option to No, the agent is in adherence.
Response:

A) False
B) True

4. Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:

A) Workforce Administrator
B) Workforce Manager
C) Customer Service Representative
D) IT Specialist

5. What component would an IC administrator create first when setting up workforce management?
Response:

A) Shift Schedule
B) Management Unit
C) Activity Code
D) Business Unit

Solutions: