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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Care Pack Central
B) HP Support Center
C) HP MySalesGuide
D) HP Attach Widget

2. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Onsite repair
C) Accidental damage protection
D) Offsite repair, pick and return change

3. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Is it to cover new equipment?
C) Does the customer need to have one service agreement per serial number?
D) Would the customer benefit from an up-front payment?
E) Does the customer environment contain multi-vendor equipment to support?
F) Would the customer fleet support solution benefit from onsite engineers?

4. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 58%
B) 18%
C) 92%
D) 32%

5. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) Offsite HP Care Pack Service
B) Asset Tagging HP Care Pack Service
C) Travel HP Care Pack Service
D) PC Tracking and Recovery HP Care Pack Service
E) Onsite HP Care Pack Service

Solutions: