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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

2. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)

A) VPN Phone license for each remote worker
B) VPN gateway for each remote worker
C) 1616 IP Phone with VPN software
D) Modified 46vpnsettings.txt file
E) 4620 IP Phone with VPN software

3. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP Office Resiliency License
B) Preferred Edition - Messaging at both locations
C) IP Phones with backup call server
D) IP500v2 with redundant processor

4. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) Forced Login Code must be entered on the user's Supervisor tab.
B) Force Account Code must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) CCR Agent must be checked on the user's Supervisor tab.
E) A valid CCR Agent license must be installed in the IP Office configuration.

5. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) All cards may not be seated correctly.
C) You need to buy additional licenses.
D) Embedded Voicemail is not running properly.

Solutions: