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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Agent API
B) SSH
C) Event SDK
D) VLTerm

2. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
B) The job was configured for a different calling list than the selection was run on.
C) The agents are using the search calling list function and manually choosing the wrong records forcalling.
D) The calling list being used was downloaded and overwritten during calling.
E) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.

3. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Telephony Server Application Programming Interface (TSAPI)
B) Telephone Application Programming Interface (TAPI)
C) Application Enablement Services (AES)
D) Communication Control Toolkit (CCT)

4. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) This feature should be set to one (1) for UK due to OFCOM regulations.
B) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
C) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
D) A value of 0 turns off the feature.
E) This feature should be set to four (4) for UK due to OFCOM regulations.

5. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) High Availability LDAP
B) Linux Shadow files
C) Enterprise Lightweight Directory Access Protocol (LDAP)
D) Active Directory

Solutions: