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HP Selling HP Supplies 2020 : HP2-I14

HP2-I14

Exam Code: HP2-I14

Exam Name: Selling HP Supplies 2020

Updated: Aug 17, 2026

Q&A Number: 36 Q&As

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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
HP Supplies Portfolio30%- HP specialty media and paper
- HP JetIntelligence and ink technologies
- Original HP ink and toner cartridges
- Comparison with non-HP supplies
Business Outcomes & Competitive Differentiation15%- Maximizing long-term customer value
- Reducing downtime and service calls
- Protecting printer hardware and warranty
HP Supplies Sales Cycle & Value Proposition30%- Identifying customer needs and pain points
- Hidden costs of non-genuine supplies
- Quality, reliability, and yield advantages
- Positioning Original HP supplies benefits
HP Programs, Tools & Sustainability25%- HP Planet Partners recycling program
- HP sales and support resources
- HP Instant Ink and subscription services
- Sustainability and environmental impact

HP Selling HP Supplies 2020 Sample Questions:

1. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)

A) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
B) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
C) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
D) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
E) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.


2. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Using non-HP cartridges can shorten the life of the printer.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Using non-HP cartridges generates excess heat that can damage printer parts.


3. A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?

A) The company can get professional-quality precision output from their HP printers from the first page to last.
B) Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
C) The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
D) HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.


4. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

A) compatibility Issues with standard papers
B) ink colors that fade over time
C) wasted ink and printer downtime
D) Inability to refill non-HP cartridges


Solutions:

Question # 1
Answer: D,E
Question # 2
Answer: A,D
Question # 3
Answer: B
Question # 4
Answer: C

HP2-I14 Related Exams
HP2-I06 - Selling HP Print Security 2020
HP2-H86 - HP Managed Print Specialist Select 2019
HP2-H65 - Selling HP Personal Systems Services 2018
HP2-I73 - Selling HP Retail and Hospitality Solutions 2024
HP2-H69 - Selling HP Device as a Service 2018
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