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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

A) Conditional View
B) Styling
C) State
D) Flyouts

2. A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively.
What is a key consideration when migrating Calculation Matrices and Procedures?

A) Matrices can be migrated without considerations.
B) Matrices can be migrated with minimal considerations.
C) Procedures can be migrated without considerations.
D) Looping procedures cannot be migrated as expression sets.

3. A consultant is designing a Flexcard for a client. The client wants to customize the look of each element on the Flexcard.
What tool should the consultant use to meet the client's requirements?

A) Use Omniscripts to customize the look of each element.
B) Use the style panel in the Flexcard Designer to customize the look of each element.
C) Use Integration Procedures to customize the look of each element.
D) Use Data Mapper to customize the look of each element.

4. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
B) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
C) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
D) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

5. An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A) Allows multiple versions that will execute based on when the request is made
B) Allows text concatenation using algebraic operators
C) Allows aggregate functions
D) Allows AI integration to calculate next best offer using policy attributes

Solutions: