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Salesforce Certified Experience Cloud Consultant : EX-Con-101

EX-Con-101

Exam Code: EX-Con-101

Exam Name: Salesforce Certified Experience Cloud Consultant

Updated: Oct 09, 2026

Q&A Number: 187 Q&As

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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implementation and Integration28%- Build and configure Experience Builder pages and components
- Implement Einstein bots and chat functionality
- Integrate external systems via APIs and connected apps
- Configure SSO and authentication providers
- Implement search functionality and content tagging
- Configure email and notification templates
Topic 2: Analytics and Monitoring13%- Configure Site.com analytics and reporting
- Conduct user feedback collection and optimization
- Monitor site performance and user engagement
- Implement error handling and logging
Topic 3: Change Management and Training13%- Plan and execute change management activities
- Define support processes and escalation paths
- Create training materials and end-user guides
- Develop user adoption strategy and documentation
Topic 4: Discovery and Scoping18%- Define scope and create solution design
- Identify key stakeholders and user personas
- Understand customer business objectives and challenges
- Assess organizational readiness for digital transformation
Topic 5: Solution Design and Business Logic28%- Set up and manage CMS content and files
- Configure navigation, menus, and site structure
- Design Experience Cloud site architecture (themes, templates, branding)
- Configure Lightning Web Components for customizations
- Implement security model (profiles, permission sets, sharing rules)
- Design data access and visibility rules

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question #1
Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site.
CKwants to use the Just-in-Time Provisioning feature for Experience Cloud.
Which value is required in the user type?

A. Standard
B. Entity ID
C. Username
D. Federation ID


Question #2
Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A. By using User criteria and selecting appropriate user fields on CRM objects
B. By using Domain criteria and creating custom domains for each department or role to access the portal
C. By using Location criteria and specifying which IP address applies to each department and domain
D. By using Profile criteria and selecting the Service profile


Question #3
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers

A. Only business accounts can be created as partner users
B. AssignPartner Community license to partner users.
C. Only person accounts can be created as partner users.
D. Assign Customer Community Plus license to partner users.


Question #4
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers

A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
B. ExperimentBundle provides editable community metadata in a human-readable format.
C. ExperienceBundle provides editable community metadata in a human-readable format.
D. ExperienceBundle enables Creating experiencingacross orgs.


Question #5
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A. Customer Account Portal
B. Partner Central
C. Customer Service
D. Help Center


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: A
Question #3
Correct Answer: B,D
Question #4
Correct Answer: C,D
Question #5
Correct Answer: A

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