Salesforce Certified Business Analyst : BA-201

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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A) Stakeholder analysis
B) Persona analysis
C) Enterprise analysis

2. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Develop preliminary technical specifications.
B) Research the background of the client's Salesforce team.
C) Navigate the client's online purchasing process.

3. Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?

A) Process Mapping
B) Whiteboarding
C) Journey Mapping

4. Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?

A) Audit log
B) Current state analysis
C) Gap analysis

5. What is the storage of the Developer Pro Sandbox?

A) 2GB
B) 200MB
C) 300MB
D) 1GB

Solutions: