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Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional : AP-214

AP-214

Exam Code: AP-214

Exam Name: Marketing Cloud Advanced Cross Channel Accredited Professional

Updated: Jul 23, 2026

Q&A Number: 102 Q&As

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AP-214 Online Test Engine

Salesforce AP-214 Exam Syllabus Topics:

SectionObjectives
Topic 1: Email and Messaging Execution- Multi-channel messaging
  • 1. SMS and push notification integration concepts
    • 2. Triggered and transactional messaging
      - Email Studio operations
      • 1. Send classification and deliverability rules
        • 2. Content creation and AMPscript basics
          Topic 2: Cross-Channel Journey Design- Journey Builder configuration
          • 1. Decision splits and engagement logic
            • 2. Entry sources and audience segmentation
              - Customer lifecycle orchestration
              • 1. Multi-step journey optimization
                • 2. Personalization strategies across channels
                  Topic 3: Marketing Cloud Core Architecture- Salesforce Marketing Cloud ecosystem components
                  • 1. Contact data model and Contact Builder fundamentals
                    • 2. Email Studio, Journey Builder, Automation Studio overview
                      - Data management and integration
                      • 1. Data Extensions and relational data design
                        • 2. API and system integrations
                          Topic 4: Automation and Optimization- Automation Studio workflows
                          • 1. Scheduled vs event-driven automation
                            • 2. Import, query, and segmentation automation
                              - Performance measurement
                              • 1. A/B testing and optimization strategies
                                • 2. Campaign analytics and reporting

                                  Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional Sample Questions:

                                  1. What is true about Einstein engagement frequency (EEF). Select 3

                                  A) The model uses data available only in your account
                                  B) It uses last ISO days engagement data
                                  C) EEF uses only commercial send data not transactional
                                  D) Used to determine correct no of mails to be send so that there are less unsubscribes due to email fatigue.
                                  email fatigue.


                                  2. What is the prerequisite to create advertising studio audience:

                                  A) There is no prerequisite as all setup is done.
                                  B) Create advertising/business account on the required and network and setup the ad account integration in MC
                                  C) Set user opt in data.


                                  3. Which two statement are true when using Journey Data and Contact Data within Journey Builder?
                                  Choose 2 answers

                                  A) journey Data is a set of static values passed into the journey for each contact.
                                  B) Contac data is dynamic data that retrieves the latest value upon decision split execution.
                                  C) Contact Data is a set of static values passed into the Journey for each contact.
                                  D) Journey Data is dynamic data that retrieves the latest value upon decision split execution


                                  4. What are three Einstein Vision classifiers in Social Studio Analyze?
                                  Choose 3 answers

                                  A) Scenes
                                  B) Logos
                                  C) Food
                                  D) Finger prints
                                  E) Facial Expressions


                                  5. How does social studio unify anonymous and known identities?

                                  A) social networking
                                  B) Deterministic matching


                                  Solutions:

                                  Question # 1
                                  Answer: A,C,D
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: A,B
                                  Question # 4
                                  Answer: A,B,C
                                  Question # 5
                                  Answer: B

                                  AP-214 Related Exams
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                                  Security-and-Privacy-Accredited-Professional - Salesforce Security & Privacy Accredited Professional Exam
                                  AP-213 - Manufacturing Cloud Accredited Professional
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