Peoplecert ITIL Foundation (Version 5) : ITILFNDv5

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

What is a digital service?

A. The transfer of goods from provider to consumer
B. A catalogue of services for consumers
C. A service that fully or largely relies on digital products.
D. A combination of technology resources designed for consumers

Question 2

How do value chain activities support an organization's purpose?

A. By defining the organization's governance and compliance framework
B. By documenting all the regulatory requirements
C. By prescribing specific tools and technologies for service management
D. By translating the organization's purpose into activities that create value

Question 3

Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

A. Quality of the product solutions
B. Customer satisfaction score after service delivery
C. Number of incidents resolved within agreed targets
D. Percentage of service requests fulfilled on first contact

Question 4

How does an enabling value stream contribute to value creation?

A. By acting as the primary interface with service consumers
B. By replacing the need for core value streams
C. By defining customer outcomes and service expectations
D. By supporting the effective operation of core value streams

Question 5

According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A. Benefits for organization, its customers, and stakeholders
B. Increased revenue only
C. Market share dominance
D. Employee satisfaction

Solutions: