Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP

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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

2. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Call History.
B) Use the Make Call button.
C) Use the built-in Dialpad.
D) Use the .NET Client.

3. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
C) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

4. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Admin
B) Documents
C) Activity
D) Chat Icon

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 3
B) 5
C) 2
D) 4

Solutions: