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Avaya Workforce Engagement Support Certified Sample Questions:

1. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Server reuse
B) In-place
C) Side-by-side
D) Site migration

2. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A) ScreenCapture.exe
B) WCapW32.exe
C) Wcapwlistener.exe
D) ScreenRecorder.exe

3. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Archive
B) Storage
C) Recorder
D) Customer Environment.
E) RIS (Recorder Integration Service).

4. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Schedule
B) Attribute
C) Rule
D) Condition

5. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Pause monitoring command
B) Start monitoring command
C) Start Annotation command
D) Cancel monitoring command

Solutions: