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Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 : AB-210

AB-210

Exam Code: AB-210

Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365

Updated: Aug 14, 2026

Q&A Number: 91 Q&As

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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Dynamics 365 Sales core features for AI15–20%- Data and process setup for AI features
- Sales environment configuration
Topic 2: Extend and enhance Sales10–15%- Integration with Microsoft Copilot and Power Platform
- Extending Dynamics 365 Sales with AI capabilities
Topic 3: Optimize AI-driven sales20–25%- Sales productivity and automation enhancement
- Copilot and AI assistant capabilities in Sales
Topic 4: Develop deals using intelligent opportunity research25–30%- AI-assisted deal progression strategies
- Opportunity insights and forecasting
Topic 5: Qualify and prioritize leads using AI15–20%- Lead scoring and qualification models
- AI-driven lead prioritization workflows

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. Hotspot Question
You manage Dynamics 365 Sales for a company.
A sales manager wants a weekly performance view of the Sales Close Agent in Research mode.
The sales manager also reports that a specific Opportunity stopped receiving automated outreach from the Sales Close Agent in Engage mode.
You need to do the following:
- Determine if the engagement for the opportunity record is pending,
completed, or failed.
- Provide a performance view that includes the Last refreshed and the
time period filter.
You need to identify the correct monitoring metrics for each requirement.
Which metrics should you review? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.


2. Drag and Drop Question
You are responsible for improving lead prioritization in Dynamics 365 Sales.
Sales managers report that predictive scores do not match current conversion trends.
You need to edit the predictive lead scoring model to improve accuracy based on recent lead data.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.


3. The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three rules does Dynamics 365 provide as default options to use for suggesting contacts?
Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.

A) The Record Owner of the initiating record.
B) The user assigned as your manager on your system user record.
C) The system user who updated a timeline activity on the initiating record.
D) The Created By of the initiating record.
E) The Record Owner of your linked business unit.
F) The Last Modified By of the initiating record.


4. Drag and Drop Question
You configure the product catalog for a company that sells coffee machines and accessories.
The company requires that new products be structured and made available to the sales team.
The company also needs to group multiple products under a single parent item. Sellers need to be able to sell coffee machines, filters, and grinders together.
You need to determine the correct action for each catalog requirement.
Which configuration or action should be applied? To answer, move the appropriate configurations or actions to the correct requirements. You may use each configuration or action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


5. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Configure the Sales Close Agent in Engage mode.
Does the solution meet the goal?

A) Yes
B) No


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: Only visible for members
Question # 3
Answer: A,B,D
Question # 4
Answer: Only visible for members
Question # 5
Answer: B

AB-210 Related Exams
AB-410 - Building Intelligent Applications
Related Certifications
Microsoft JavaScript
Microsoft Dynamics Sure Step
Windows Phone 7
Microsoft Outlook 2016
Microsoft Specialist
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