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SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Complaints and Returns Processing | - Returns and Repairs Management - Complaint Handling Procedures |
| Installed Base Management | - Installed Base Structure - Equipment and Product Tracking |
| Interaction Center WebClient | - Customer Interaction Handling - Agent Desktop Functions |
| Reporting and Analytics | - Key Performance Indicators (KPIs) - Service Reporting Tools |
| Service Fundamentals in SAP CRM | - Service Lifecycle Concepts - Overview of SAP CRM Service Processes |
| Customizing and Configuration | - Business Transaction Customizing - Service Configuration Settings |
| Service Order Management | - Service Order Creation and Processing - Service Order Customization |
| Service Contracts and Warranties | - Service Contract Management - Warranty Processing |
| CRM Middleware and Integration | - System Integration Concepts - Data Synchronization |
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