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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

A) phone surveys
B) point-of-departure interviews
C) machine diagnostic checks
D) in-process checks

2. The Public Sector only provides Services not Goods. Is this TRUE?

A) yes- the public sector provides services such as education and health care
B) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
C) no- the public sector may provide goods as well as services
D) no- the public sector provides goods rather than services

3. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) costs of raw materials
B) ethical considerations
C) customer emotions
D) environmental impact

4. In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

A) learning and growth
B) financial
C) customer
D) business processes

5. At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

A) lean
B) structure-related strategy
C) value engineering
D) bottom- up

Solutions: