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ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:
- • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.
The benefit in Obtaining the ITIL Foundation Exam Certification
- PeopleCert ITIL Foundation Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
- PeopleCert ITIL Foundation certification has more useful and relevant networks that help them in setting career goals for themselves. PeopleCert ITIL Foundation networks provide them with the right career direction than non certified usually are unable to get.
- PeopleCert ITIL Foundation have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
- PeopleCert ITIL Foundation Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
- PeopleCert ITIL Foundation Certification is distinguished among competitors. PeopleCert ITIL Foundation certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key ITIL Practices | 33% | - General management practices
|
| Topic 2: ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Optimize and automate - Start where you are - Focus on value |
| Topic 3: ITIL Service Value System | 20% | - Governance - Continual improvement - Overview and purpose - Service value chain |
| Topic 4: Four Dimensions of Service Management | 17% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Topic 5: Key Concepts of Service Management | 15% | - Service relationships, service offerings and products - Stakeholders and value co-creation - Value, outcomes, costs and risks |
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