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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wie werden Ziellösungszeiten in der Incident-Management-Praxis verwendet?

A) Sie werden geplant, bewertet und autorisiert, um das Risiko von Serviceausfällen zu reduzieren
B) Sie werden vereinbart, dokumentiert und kommuniziert, um die Erwartungen der Benutzer zu erfüllen.
C) Sie werden eingerichtet, überprüft und gemeldet, um sicherzustellen, dass die Kunden mit dem Service zufrieden sind
D) Sie werden initiiert, genehmigt und verwaltet, um sicherzustellen, dass vorhersehbare Reaktionen erzielt werden

2. Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?

A) Bereitstellungsverwaltung
B) Vorfallmanagement
C) Service-Level-Management
D) Serviceanforderungsverwaltung

3. Welches ITIL-Leitprinzip empfiehlt die Verwendung vorhandener Dienste, Prozesse und Tools bei der Verbesserung von Diensten?

A) Iterativer Fortschritt mit Feedback
B) Keep ist einfach und praktisch
C) Fokus auf Wert
D) Beginnen Sie dort, wo Sie sind

4. Welche ZWEI Aussagen über die Kultur einer Organisation sind RICHTIG? (Wählen Sie zwei aus.)
1. Es basiert auf gemeinsamen Werten und der Art und Weise, wie es seine Arbeit verrichtet
2. Es wird durch die Art der Technologie bestimmt, die zur Unterstützung von Diensten verwendet wird
3. Es sollte auf der Kultur potenzieller Lieferanten basieren
4. Es sollte auf den Zielen der Organisation basieren

A) 1 und 4
B) 2 und 3
C) 3 und 4
D) 1 und 2

5. Welcher Begriff wird verwendet, um die Vorhersage und Kontrolle von Einnahmen und Ausgaben innerhalb einer Organisation zu beschreiben?

A) Governance
B) Buchhaltung
C) Budgetierung
D) Wird geladen

Solutions: