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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB will be chaired by the IT Director
C) The ECAB considers every high priority request for change (RFC)
D) Amongst the duties of the ECAB is the review of completed emergency changes

2. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 2 only
B) 1 only
C) Both of the above
D) None of the above

3. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Job descriptions
C) Teams
D) Functions

4. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The customer
B) The IT director
C) The process owner
D) The service owner

5. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service design: Design the processes
B) Service operation: IT operations management
C) Service transition: Plan and prepare for deployment
D) Service strategy: Develop the offerings

Solutions: