HP HP2-I47

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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A) Compile a list of issues customers have had with the competitor's services
B) Visit the competitor's website to read the descriptions of their services
C) Refer to the battlecards for the various HP Lifecycle Services
D) List the different HP Services websites that the customer can visit for more information

2. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?

A) Delivery of the hardware must be scheduled within 30 days after the service is sold
B) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
C) The Partner must complete the registration process by using the hyperlink sent in an email
D) Registration must be performed within 10 days from the day the service is sold

3. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
B) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
C) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

4. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) At the time designated in the customer's service level agreement for implementing the customer's request for changes
B) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
C) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
D) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions

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