HP HP2-H65

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with Post-Warranty Care Pack
B) extend with a standard or custom service contract
C) propose Accidental Damage Protection
D) protect new hardware with different HP Services

2. What are the six stages of the HP Services lifecycle?

A) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
B) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
C) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
D) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission

3. In which customer situation would you propose a services contract?

A) The customer uses only HP products.
B) The customer wants to pay upfront for both hardware and services.
C) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
D) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to repair the device onsite on the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.

Solutions: