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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Why are positive usability findings of high importance? Which of the following statements is wrong?

A) Positive findings are of high importance because they can be used in the report to justify the costs of the test.
B) Positive usability findings allow a better view of the usability of the product.
C) Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
D) Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.

2. You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?

A) Usability maturity assessment
B) Accessibility evaluation
C) Risk assessment
D) Usability evaluation

3. What is the System Usability Scale (SUS)?

A) Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.
B) A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
C) A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
D) A requirement on the usability of a component of system

4. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
C) Users buy the software product but repeatedly need to call support because they don't understand how to use it
D) Users resist using a software product which is essential for their daily work because it lacks usability

Solutions: