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ServiceNow CIS-CSM日本語

CIS-CSM日本語

Exam Code: CIS-CSM-JPN

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)

Updated: Jul 27, 2026

Q&A Number: 261 Q&As

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About ServiceNow CIS-CSM日本語 Exam Questions and Answers

How to Prepare For ServiceNow Certified CIS CSM

Preparation Guide for ServiceNow Certified CIS CSM

Introduction to ServiceNow Certified CIS CSM

ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

Customers demand seamless and efficient service that is easy to access and frictionless. That's why customer service providers need to be prepared to provide connected and effective service, no matter which channel a customer uses to engage.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become CIS-CSM certified.

The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

ServiceNow believes in the potential of technology to reduce our employment insecurity and make people work better. They change old manual ways of working into modern digital workflows. They have an expansive portfolio of IT, HR, Customer Service, and other divisions covering the training offerings of the Now Network. If you are just getting started or ready to develop your expertise and knowledge of ServiceNow, they will teach you how to work quickly and maximize your use. Demand for specialists at ServiceNow is rising rapidly. Certification by ServiceNow gives participants the information and trust to take full advantage of the ServiceNow program. Attendees learn to configure, customize, and build with real-world examples and a hands-on approach in the training and certification programs.

SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test is beneficial for the Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

ServiceNow is a software platform which supports IT Service Management (ITSM). It helps you to automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines.

ServiceNow focuses on service-orientation toward the tasks, activities, and processes. It uses machine learning to leverage data and workflows to help modern enterprise becomes faster and more scalable.

It offers the flexibility, power, and dependability to achieve the goals of the incident and problem management. Moreover, users are free to select their most comfortable support interface. It provides all the information to the technician to diagnose and repair issues while removing the dependency on spreadsheets and emails.

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How much does ServiceNow Certified CIS CSM costs

  • Passing Score: 60% or higher
  • Examination Name: ServiceNow Certified CIS CSM
  • No of Questions: 85 Questions
  • Length of Exam: 85 min
  • Examination Fees: $400 USD
  • Types of questions: Performance Based Questions

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Case management17%- Case state flows and lifecycle
- Case actions, tasks, and escalations
- Major issue management
- Case digests and service definitions
- CSM workspace usage
Topic 2: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting8%- Customer portals and service catalog setup
- Platform analytics and reporting tools
- Special handling notes, SLAs, and targeted communications
Topic 3: CSM Best Practices and Knowledge Management10%- Article quality and search
- CSM implementation best practices
- Knowledge management functionality
Topic 4: CSM foundational data model27%- Install base management
- Product models
- Contracts and entitlements
- Business models
Topic 5: CSM configuration38%- CSM application setup
- Routing and assignment rules
- Case types configuration
- Supported communication channels

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