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IBM C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Aug 20, 2026

Q&A Number: 55 Q&As

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Protection Technologies- Data protection solutions
- Backup and recovery concepts
Topic 2: Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
Topic 3: Performance Optimization- Tuning storage performance
- Performance analysis tools
Topic 4: Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration
Topic 5: Troubleshooting and Problem Resolution- Use of diagnostic utilities
- Diagnosing and resolving storage issues

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

A) Storage Tier Advisor Tool
B) Batch Magic
C) Disk Magic
D) ProtecTIER Planner


2. Which XIV option addresses rapid data growth and financial concerns?

A) IBM Global Financing
B) Advanced System Placement
C) Growth on Demand
D) Distributed Data


3. A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?

A) Pluggable Storage Architecture
B) Hardware Assisted Locking
C) vStorage APIs for Storage Awareness
D) Hardware Accelerated Move


4. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

A) FlashSystem 840
B) XIV with 2TB drives base without any features
C) SONAS with SATA drives
D) DS8870 with ranks of 1.2TB drives


5. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

A) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
B) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
C) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
D) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: A

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