SAP C-C4C14-1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Unrestricted read and write access
B) Only unrestricted write access
C) Restricted read and write access
D) Only restricted write access

2. From which of the following lists do you add products to the maintenance items?

A) Product list
B) Products from related tickets
C) Registered products
D) Product categories

3. How do you maintain a service catalog after you have released it?

A) You change the usage of the current catalog
B) You update the structure of the current catalog
C) You delete the current catalog and create a new catalog
D) You create a new version of the current catalog

4. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Configure email channels
B) Build a workflow
C) Set up notification of delegates
D) Define an approval process

5. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?

A) Adaptation mode
B) Home page
C) Business Analytics work center
D) Analysis work center

Solutions: