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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Development Support and User Acceptance | 12% | - Evaluate test results and confirm solution meets requirements - Support development teams with clarification - Document lessons learned and feedback - Define and plan user acceptance testing |
| Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Identify improvement opportunities - Design optimized processes aligned with Salesforce - Map existing business processes |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story |
| Customer Discovery | 17% | - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities |
Salesforce Certified Business Analyst Sample Questions:
Question #1
The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.
A. Ask each tester to admit share spreadsheet.
B. Give all stakeholder the ability to edit the shared spreadsheet.
C. Enable history y in the shared spreadsheet.
Question #2
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
A. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
C. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
Question #3
Which method should a business analyst use to show current state business flows in Salesforce?
A. Storyboarding
B. Universal Process Notation
C. Entity Relationship Diagramming
Question #4
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?
A. Functional - requirements, code/configuration, run as user
B. STAR method - situation, task, action, result
C. Storytelling - hero, challenge, helper, victory
Question #5
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?
A. Value Stream Map
B. Capability Model
C. Universal Process Notation
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: A |


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