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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 36% | - Understand deployment tools and best practices - Map Energy and Utilities Cloud components to requirements - Validate data model fitment - Design future state business processes - Define security and data access model - Define future state architecture |
| Topic 2: Test and Deploy | 13% | - User acceptance testing management - Deployment planning and execution - Testing strategy and scenario design |
| Topic 3: Implementation | 38% | - Contract management configuration - Industry-specific component setup - Order Capture setup - License and access management - Post-sales process enablement - Data migration and integration - Initial setup and configuration - Product and pricing configuration |
| Topic 4: Discovery | 13% | - Document customer business needs, value and vision - Understand current state architecture - Identify gaps between requirements and standard capabilities |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
Question #1
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?
A. Contract
B. Account
C. Asset
D. Premise
Question #2
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
A. Modify the application Page Layout to change/add/remove selected elements
B. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C. Modify the VEELogoCard FlexCard to change the customer logo.
D. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
Question #3
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
A. Service Cloud
B. Energy and utility Base
C. Contract Lifecycle Management (CLM)
D. Configure Prince Quote (CPQ)
Question #4
A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers
A. Big Objects Manager
B. Velocity Installation Assistant
C. IDX Workbench
D. Velocity Build Tool
Question #5
What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?
A. DataLoader.io
B. OmniStudio DataPacks
C. IDX Workbench
D. Salesforce Export Wizard
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B,D | Question #3 Correct Answer: A,B | Question #4 Correct Answer: C,D | Question #5 Correct Answer: B |


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