Apple 9L0-010

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Apple Macintosh Service Certification Sample Questions:

1. You should periodically _____ your ESD mats.

A) disconnect
B) turn over
C) clean
D) replace

2. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?

A) What is the issue?
B) Did you turn off the computer improperly?
C) What steps have you taken to resolve the problem yourself?
D) What operating system are you using?

3. Which of the following is ALMOST CERTAINLY a software-related problem?

A) Single beep at startup
B) No video on display
C) No Internet connectivity
D) iPhoto quits when launched

4. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) DVI
B) Gigabit Ethernet
C) Thunderbolt
D) FireWire 800

5. Examine the exhibit.

What is the correct name for this type of pixel anomaly?

A) Dark dot defect
B) Vertical TAB fault
C) Stuck sub-pixel
D) Bright dot defect

Solutions: