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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C) Avaya Oceana Workspaces relies on CM for authentication and authorization.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.

2. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
B) PfPex14xShrmrqt2A8E7eIw
C) f785b56c-364f-4acf-9620-b723a6ca43c6
D) Eke6 qw3S2K-NyAKSJny6A

3. Which statement describes the function of the Work Assignment Snap-in?

A) It helps Avaya Oceana customer* build their business logic.
B) It provides contextual information.
C) It is a normalized model for all Avaya Oceana resources.
D) It is responsible for interaction routing.

4. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) Transfer VDN
B) Routing VDN
C) Ingress VDN
D) RONA VDN

5. Which statement describes the function of the Context Store Snap-in?

A) It is a normalized model for all resources and interactions that provides states for resources and interactions.
B) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is an agent selection component based on attribute matching across all channels.

Solutions: