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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
B) Using cms svc menu, pkg_install option
C) Using CMS main menu, System Setup menu, Package management option
D) Using cms adm menu:, pkg_install option

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Vector
B) Agent
C) Split
D) Skill

3. Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A) The holiday recording was not functioning properly.
B) The Communication Manager was down.
C) The holiday was not administered in the holiday tablet
D) An agent forgot to log out.

4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET 1Port
B) XVR-300XB port
C) SER MGT Port
D) NET MGT Port

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
C) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

Solutions: