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Avaya 33810X

33810X

Exam Code: 33810X

Exam Name: Avaya Aura® Contact Center Solution Design Exam

Updated: Sep 08, 2026

Q&A Number: 50 Q&As

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Avaya 33810X Exam Syllabus Topics:

SectionWeightObjectives
Implementation & Validation15%- Performance optimization and monitoring
- Deployment planning and best practices
- Troubleshooting and support design
Core Solution Components25%- Contact Center Manager Server and Console
- Avaya Aura Media Server and Session Manager integration
- Multichannel and self-service capabilities
Design Requirements & Considerations25%- Network and security design
- High availability and redundancy design
- Business and functional requirements analysis
Integration & Interoperability15%- APIs and scripting interfaces
- Integration with Communication Manager
- Third-party application integration
Solution Overview & Architecture20%- System architecture and deployment models
- Scalability and capacity planning
- Avaya Aura Contact Center components

Avaya Aura® Contact Center Solution Design Sample Questions:

Question #1
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A. The Avaya solutions and services Avaya could offer
B. The design diagram for discussion with customer
C. The salaries of the executives In the meeting
D. The model numbers of the existing contact center equipment


Question #2
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A. Uncertainty
B. Worry
C. Fear
D. Anxiety
E. Doubt


Question #3
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A. Avaya Agent Desktop
B. Avaya Callback Assist
C. Avaya IX ™M Workspaces
D. Avaya IX ™ Workplace


Question #4
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A. One-X Agent
B. Voice and Multimedia Contact Server without Avaya Media Server
C. Multimedia Contact Server only
D. Voice Contact Server only
E. Voice and Multimedia Contact Server with Avaya Media Server


Question #5
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A. It is the final Invoice that serves as the formal contract acknowledgement.
B. It documents the details, and quantifies the cost.
C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D. It proposes, communicates, and agrees upon the detailed solution.


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: B,C,E
Question #3
Correct Answer: C
Question #4
Correct Answer: B,D,E
Question #5
Correct Answer: A

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