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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The model numbers of the existing contact center equipment

2. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Uncertainty
B) Worry
C) Fear
D) Anxiety
E) Doubt

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya Callback Assist
C) Avaya IX ™M Workspaces
D) Avaya IX ™ Workplace

4. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice and Multimedia Contact Server without Avaya Media Server
C) Multimedia Contact Server only
D) Voice Contact Server only
E) Voice and Multimedia Contact Server with Avaya Media Server

5. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It documents the details, and quantifies the cost.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It proposes, communicates, and agrees upon the detailed solution.

Solutions: