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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

2. Which method allows access to the System Status Application?

A) Select "System Monitor" from "File\Advanced" within the Manager Application
B) Select "SSA" from "File\Offline" within the Manager Application.
C) Select "System Status" from "File\Advanced" within the System Monitor Application.
D) Select "System Status" from "File\Advanced" within the Manager Application.

3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

4. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The upgrade license is not valid in the IP Office.
B) The lines on the system are out of service.
C) The users have not been assigned a direct dial code.
D) The user rights are not defined.

5. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?

A) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
B) Capture a System Monitor trace and escalate to Avaya for an answer.
C) Use the System Status Application (SSA) to see what user the call is ringing to.
D) Use Customer Call Status (CCS) to see what user the call is ringing to.

Solutions: