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Oracle 1Z0-1064-26

1Z0-1064-26

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Aug 23, 2026

Q&A Number: 79 Q&As

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Redwood UX and AI Features- AI capabilities
  • 1. SR classification AI
    • 2. Knowledge recommendations
      - Redwood interface configuration
      • 1. Activities timeline
        • 2. Workflow implementation platform
          Managing and Extending Service Requests- Service Request configuration and lifecycle management
          • 1. Profile options and system configuration
            • 2. Service catalog and category hierarchy
              • 3. SR outcomes and resolutions
                • 4. Scheduled processes and automation
                  • 5. User and role management
                    - Application Composer extensions
                    • 1. Groovy scripting for business logic
                      • 2. Object workflows
                        • 3. Custom objects and fields
                          Work Assignment and Routing- Omnichannel routing
                          • 1. Work starvation prevention
                            • 2. Cross-channel workload distribution
                              - Queues and assignment rules
                              • 1. Assignment rules based on SR attributes
                                • 2. Agent capacity and availability
                                  • 3. Queue configuration
                                    Notifications, Emails, and Interactions- Email processing
                                    • 1. Email templates and interaction tracking
                                      • 2. Inbound/outbound email channels
                                        - Notifications and collaboration
                                        • 1. In-app notifications
                                          • 2. Internal collaboration tools
                                            Customer Entitlements and Action Plans- Entitlements and SLAs
                                            • 1. Notifications and performance tracking
                                              • 2. Milestones and operating calendars
                                                • 3. Coverage and service tiers
                                                  - Action Plans
                                                  • 1. Action plan templates
                                                    • 2. Execution within service requests
                                                      Data Migration and Integration- Data import/export
                                                      • 1. Import Management tool
                                                        • 2. FBDI import
                                                          Computer Telephony Integration (CTI)- Telephony integration setup
                                                          • 1. Call flows configuration
                                                            • 2. Screen pop functionality
                                                              • 3. Redwood CTI toolbar setup
                                                                Productivity and Contact Center Tools- Agent productivity tools
                                                                • 1. Dashboards and analytics
                                                                  • 2. SmartText configuration
                                                                    • 3. Hotkeys and shortcuts
                                                                      Digital Customer Service and Chat- Chatbot and automation
                                                                      • 1. Virtual assistant configuration
                                                                        - Digital Customer Service (DCS)
                                                                        • 1. UI themes and branding
                                                                          • 2. Embedding Fusion Service in external apps

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. Which two statements are true regarding the Audit History tab of a Service Request?

                                                                            A) It is searchable by date range, username, event type, event severity, and event duration.
                                                                            B) It is available only to authorized administrators.
                                                                            C) It is exportable to Excel.
                                                                            D) It allows users to save searches for later reuse.
                                                                            E) It is enabled by default.


                                                                            2. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

                                                                            A) Add a message to a Service Request.
                                                                            B) Create a Service Request.
                                                                            C) Chat with an Agent about a Service Request.
                                                                            D) View and edit attachments to a Service Request.
                                                                            E) Delete a Service Request.


                                                                            3. Your customer asked you to modify the default severity value for new service requests.
                                                                            Which three steps should you follow to make the change?

                                                                            A) Lock the Profile Option for editing.
                                                                            B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
                                                                            C) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
                                                                            D) Select View > Detach.
                                                                            E) Unlock and publish the new selected profile value.
                                                                            F) Modify the Profile Value and save.


                                                                            4. Which two steps are needed to create a new business object in Digital Customer Service?

                                                                            A) Map a Visual Builder Cloud Service business object to the object API.
                                                                            B) Assign the new business object to a new component.
                                                                            C) Assign the new business object to a page.
                                                                            D) Assign object access roles to an administrative user.


                                                                            5. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
                                                                            Which is the main reason for this issue?

                                                                            A) There are no specific e-mail tasks available.
                                                                            B) The environment was not provisioned correctly and the service module is missing.
                                                                            C) The team members have not established the e-mail feature on the Offerings page.
                                                                            D) The team members don't have the Email Administrator Role provisioned.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: D,E
                                                                            Question # 2
                                                                            Answer: B,C,D,E
                                                                            Question # 3
                                                                            Answer: B,E,F
                                                                            Question # 4
                                                                            Answer: A,D
                                                                            Question # 5
                                                                            Answer: C

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