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Sources for ITIL 4 Foundation JPN Exam
Information provided by the Government of India is also available for this certification exam. ITIL-4-Foundation exam questions and answers are also available for this certification exam. Modules that are available for this certification exam are also considered by the candidate. Techniques that are used in this certification exam are also a key feature of this certification exam. Prerequisite knowledge The ability that is needed for that certification exam is also taken into consideration by the candidate.
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 15% | - General management practices - Service management practices - Technical management practices |
| Topic 2: Four Dimensions of Service Management | 17% | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |
| Topic 3: ITIL Guiding Principles | 20% | - Keep it simple and practical - Start where you are - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Think and work holistically - Optimize and automate |
| Topic 4: ITIL Service Value System | 18% | - Overview of the Service Value System - Continual improvement - Governance - Service Value Chain |
| Topic 5: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Design and Transition - Plan, Improve, Engage |
| Topic 6: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |


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