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EXIN ITIL Foundation Sample Questions:

1. Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A) External Consultants
B) Operations
C) Suppliers
D) External Customers

2. A process owner is responsible for which of the following?
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) All of the above

3. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

A) Availability management
B) Service level management
C) Change management
D) Business relationship management

4. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A) Change baseline
B) Project baseline
C) Asset baseline
D) Configuration baseline

5. Which process is responsible for managing all service requests from users?

A) Event management
B) Request fulfilment
C) Change fulfilment
D) Incident management

Solutions: