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BlackBerry BCP-420

BCP-420

Exam Code: BCP-420

Exam Name: Maintaining BlackBerry Enterprise Server/Microsoft Exchange

Updated: Aug 22, 2026

Q&A Number: 102 Q&As

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BlackBerry BCP-420 Exam Syllabus Topics:

SectionObjectives
Topic 1: User and Device Management- Device management operations
  • 1. Device synchronization settings
    • 2. Wipe and remote control functions
      - User activation and provisioning
      • 1. User policy assignment
        • 2. Enterprise activation process
          Topic 2: BlackBerry Enterprise Server Architecture- Integration with Microsoft Exchange
          • 1. Exchange mailbox connectivity
            • 2. Mail flow synchronization
              - BES components and services
              • 1. Messaging Agent and Dispatcher roles
                • 2. Core BES server functions
                  Topic 3: Security and Policy Management- Data protection mechanisms
                  • 1. Encryption in transit and at rest
                    • 2. Device-level security enforcement
                      - IT policies and controls
                      • 1. Password and encryption policies
                        • 2. Security policy configuration
                          Topic 4: Troubleshooting and Maintenance- Common issues resolution
                          • 1. Service downtime recovery
                            • 2. Synchronization failures
                              - System monitoring and logs
                              • 1. BES log analysis
                                • 2. Event Viewer and diagnostics
                                  Topic 5: Messaging and Synchronization- Calendar and contact synchronization
                                  • 1. Conflict resolution mechanisms
                                    • 2. PIM data synchronization
                                      - Email routing and delivery
                                      • 1. Transport and routing configuration
                                        • 2. Message tracking in BES

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