Salesforce AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
B) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
C) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
D) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

2. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create one decomposition relationship each via one parent class product from all commercial offerings
B) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
C) Create one decomposition relationship each from all commercial offerings to the same technical product
D) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

3. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

4. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

5. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Person Account, Billing Account, Service Account, Contacts, Assets.
B) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

Solutions: