Cisco 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1

An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A. Call recording policy
B. Desktop layout JSON
C. ANI validation rule
D. Multimedia profile

Question #2

A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A. Quality Management license
B. Webex Workforce Optimization (WFO)
C. Custom Connectors to Conversation Intelligence platforms
D. Calabrio ONE solution
E. Webex Connect Platform

Question #3

Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A. Add the Media Stream node after the Agent Answered event.
B. Ensure the Condition node is present in the flow for post activities.
C. Configure the Scripted AI Agent.
D. Add the Media Stream node in the flow before the call is sent to the queue or qgent.

Question #4

An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A. Customer Activity Record
B. Agent Session Record
C. Customer Session Record
D. Agent Activity Record

Question #5

Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

Solutions: